At DonorKite, we strive to provide our customers with the best possible experience. However, if you are not satisfied with our service, we offer the following refund policy:
Subscription Services:
- Monthly Subscriptions: You can request a full refund within the first 14 days of your initial subscription. After this period, no refunds will be issued.
- Annual Subscriptions: You can request a full refund within the first 30 days of your initial subscription. After this period, no refunds will be issued.
Customized Services:
- Refunds for customized services will be considered on a case-by-case basis. If you are unsatisfied with our customization, please contact our support team within 30 days of delivery to discuss your concerns.
How to Request a Refund:
To request a refund, please contact our customer support team at support@donorkite.com with your order details and reason for the refund request. We will review your request and respond within 5-7 business days.
Non-Refundable Services:
- Setup fees
- Fees for third-party integrations
- Any other non-subscription-based services
Changes to This Refund Policy:
We may update our refund policy from time to time. Any changes will be posted on this page. Please review this policy periodically for any updates.
If you have any questions regarding our refund policy, please contact us at hello@donorkite.com.